Baldwin Boxall Customer Survey Results
We are delighted with the results of our 2020 customer survey and we would like to share the news with you.
The annual Baldwin Boxall customer satisfaction survey was sent out in July 2020 and the results have once again, been brilliant! Customers were asked questions about our products, service and response rates.
The Baldwin Boxall mission statement has four clearly defined areas of focus and we are very pleased to hear that the customer mission is being fulfilled.
Among the responses were a number of favourable comments, which are detailed below:
“Absolutely excellent service as always from Baldwin Boxall!”
“I have procured Baldwin Boxall for over fifteen years. The products are well made and reliable.”
“An excellent team!”
“As a loyal customer for over 25 years why would I go anywhere else.”
“Customer service remains of a high quality and with a range of excellent products it allows me to be confident that the product and support will be right for the end users throughout the life cycle of the product and relationship.”
“Great product range and extremely great customer care and service, borne on the back of Terry, Dave and now the new management”
Nick Baldwin, Sales and Marketing director, commented: “My fellow directors and I are very proud of our team, providing excellent service and support to our customers, especially in these difficult and uncertain times.”
Thank you to everyone who took part in the survey.