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Customer Survey

Baldwin Boxall Customer Survey Results

We are delighted with the results of our recent customer survey and we would like to share the news with you.


The annual Baldwin Boxall customer satisfaction survey was sent out in August 2019 and the results have once again, been fantastic!
Customers were asked questions about our products, service and response rates.

The Baldwin Boxall mission statement has four clearly defined areas of focus and we are very pleased to know that the customer mission is being fulfilled.

Among the responses were a number of favourable comments, which are detailed below:

“Technical support is exceptional”

“Great products, easy to work with and configure. Support in the field and in house are again exemplary.”

“Very helpful company and staff to work with. Products speak for themselves.”

“We find all Baldwin Boxall staff extremely helpful and knowledgeable about their product. They are also very helpful with their after sales service.”

“The team from sales through to engineers on site are a pleasure to deal with and always have answers and solutions for all projects.”

Nick Baldwin, Sales and Marketing director, commented: “Our team continues to provide an excellent level of service and support to our customers and this is evident from the responses we have received to this survey. My fellow directors and I are incredibly proud of the fantastic work that our team continues to produce.”

Thank you to everyone who took part in the survey.

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