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Customer Survey

Baldwin Boxall Customer Survey Results

We are delighted with the results of our 2022 customer survey and we would like to share the news with you.

The annual Baldwin Boxall customer satisfaction survey was sent out in August 2022 and the results have been fantastic! Customers were asked questions about our products, service and response rates.

The Baldwin Boxall mission statement has four clearly defined areas of focus and we are very pleased to hear that the customer mission is being fulfilled.

There have been a number of great comments which we are very proud to share:

“Baldwin Boxall is a great company, very reliable and its always a great pleasure to work with you.”

“Extremely professional team always ready to meet customer’s needs.”

“Always receive a very prompt and thorough service.”

 “Fantastic service and communication.”

“All enquiries are answered promptly, quotations are generally provided by return. We find the staff to be very friendly, easy to speak to and very professional. Thoroughly recommended.”

“First class customer service. A truly outstanding company to deal with from placing order to receipt of goods.”

Nick Baldwin, Sales and Marketing director, commented: “The team have continued to provide excellent support and service to our customers. My fellow directors and I are incredibly proud of the fantastic team we have here.”

Thank you to everyone who took part in the survey.


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